Frequently Asked Questions
How can I see your inventory?
Our first recommendation would be to take a look at the catalog to see an overview of the items we have available, and then submit an inquiry with your event details and a description of what collections you are interested in.
I love it, I want to get my order in. What's the process?
Since by this point you’ve certainly emailed us details about your event, and decided on what collections you would like to rent, simply give us the word and (availability permitting) we’ll put together a proposal for you. We require a 50% deposit of your order total upon booking, which means you’ve officially got dibs on your desired quantity/type of items for your event date. Yay!
Is cleaning included in the per item rental price?
Yep, it sure is.
Can I combine your rentals with items of my own and/or those of another rental company?
Absolutely! We just ask that you (or your caterer) take note of what belongs where so that everything makes it back to it’s proper home, which will help you avoid incurring some hefty replacement fees.
I'm trying to find something specific, can you help me source it?
With pleasure. If you are interested in items you do not already see in our collections, just shoot us a note to let us know more about what it is you’re looking for and we’ll get back to you as soon as possible.
Can I arrange to pick up my order?
For the vast majority of orders we must arrange for Frances Lane delivery and pickup, due to the highly fragile nature of our inventory. There are certain occasions where exceptions can be made however, so let us know if you’d be interested in arranging for will call and we’ll confirm if the order would be suitable for that.
How much will delivery and pick up cost?
Delivery and pick up charges are based on mileage, quantity of rental items, and services requested. Delivery within San Francisco & Oakland begins at $100. Set up and breakdown charges may be quoted upon request if desired. If your event is outside of the Bay Area we’re happy to provide a quote that covers more extensive travel, just include that information when you submit your inquiry.